Live productPart of OneOps
Helpdesk
Shared inbox and SLA tracking, built into OneOps.
The email and helpdesk capability of OneOps — shared mailboxes, conversation threading, agent assignment, SLA tracking, and automation rules for support teams. Included with OneOps rather than deployed separately.
Features
Capabilities
IMAP ingestion with MIME parsing and thread reconstruction
Agent assignment with team-scoped visibility
Configurable SLA thresholds and breach notifications
Canned replies with variable substitution
Audit trail on every ticket status change
Available on Growth plans and above