Trust center
Status & reliability
Current platform health, our uptime commitments, and where to find security documentation.
All systems operational
Last checked: 28/8/2026, 7:06:46 pm
- Marketing siteOperational
- Customer consoleOperational
- Platform APIOperational
- Shared inbox ingestionOperational
- Razorpay webhooksOperational
Commitments
What we stand behind
99.9% uptime SLA
Enterprise plans include a contractual uptime target with service credits for qualifying incidents.
Tenant isolation
Three-layer isolation — JWT claims, request filters, Hibernate scoping — plus Postgres RLS on high-risk tables.
Data residency
Primary processing in AWS ap-south-1 (Mumbai). Cross-border transfers only with documented safeguards.
Incident communication
Status updates within 30 minutes of confirmed customer-impacting incidents. Post-mortems for SEV-1 events.
Security
Documentation
Report a security concern
We take responsible disclosure seriously. Contact our security team for vulnerability reports.